Last updated: April 2026

Balloon Inspirations is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

Balloon Inspirations is located at: Unit 2, Suffolk House Business Park, Ashwells Road, Pilgrims Hatch, Brentwood, Essex, CM15 9SG Telephone: 01277 201 593 Email: [email protected]

This Privacy Policy applies to ballooninspirations.com and to information collected through our website contact forms, enquiry submissions and online shop. It does not apply to information collected through other channels unless specifically stated.

This Privacy Policy should be read alongside our Terms and Conditions.

Who we are

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Balloon Inspirations, trading from the address above. We are responsible for deciding how and why your personal information is used.

What information we collect

We collect personal information in the following ways:

When you submit an enquiry or contact form — we collect your name, email address, telephone number and any details you include in your message such as your event date, venue and requirements.

When you place an order through our online shop — we collect your name, delivery address, email address, telephone number and payment information. Payment card details are processed securely through our payment provider and are not stored by us.

When you visit our website — we automatically collect non-identifying technical information such as your browser type, device type, IP address, pages visited and time spent on the site. This information is collected through cookies and analytics tools and is used to understand how visitors use our website and to improve it.

When you sign up for marketing emails — we collect your email address and, where provided, your name.

How we use your information

We use the information we collect to respond to enquiries and quote requests, process and fulfil orders, coordinate event installations and communicate with venues and planners on your behalf, send order confirmations and delivery updates, send marketing emails where you have given consent to receive them, and improve our website and services.

We will never sell, rent or share your personal information with third parties for their own marketing purposes.

Legal basis for processing

Under UK GDPR we are required to have a lawful basis for processing your personal information. We rely on the following bases:

Contract — where processing is necessary to fulfil an order or service agreement with you.

Legitimate interests — where we have a genuine business reason to use your information, such as responding to an enquiry or improving our website, and that reason does not override your rights.

Consent — where you have specifically agreed to receive marketing emails from us. You can withdraw this consent at any time by clicking the unsubscribe link in any email or by contacting us directly.

Legal obligation — where we are required to retain or share information to comply with UK law.

Sharing your information

We share your personal information only where necessary to deliver our services. This may include our website hosting provider, payment processing provider, courier and delivery partners for online orders, and email marketing platform where applicable.

All third parties we work with are required to handle your information securely and in accordance with applicable data protection law. We do not transfer your personal information outside the United Kingdom without appropriate safeguards in place.

We may also disclose your information where required to do so by law, court order or other legal process.

Cookies

Our website uses cookies — small text files stored on your device — to help the site function correctly, remember your preferences and analyse how visitors use the site.

We use a cookie consent tool which allows you to accept or decline non-essential cookies when you first visit our site. You can update your preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some areas of our website.

The cookies we use fall into the following categories:

Essential cookies — necessary for the website to function. These cannot be switched off.

Analytics cookies — We use Google Analytics to help us understand how visitors interact with our website. Google Analytics sets cookies that collect anonymous information about pages visited and time spent on the site. These cookies are only set with your consent.

We do not use advertising or tracking cookies that follow you across other websites.

Data retention

We retain your personal information only for as long as necessary for the purposes for which it was collected. Enquiry and order records are typically retained for six years in line with standard UK business and accounting requirements. Marketing preferences are retained until you withdraw consent.

Your rights

Under UK GDPR you have the following rights in relation to your personal information:

The right to access — you can request a copy of the personal information we hold about you.

The right to rectification — you can ask us to correct inaccurate or incomplete information.

The right to erasure — you can ask us to delete your personal information where there is no legitimate reason for us to continue holding it.

The right to restrict processing — you can ask us to limit how we use your information in certain circumstances.

The right to object — you can object to our use of your information where we are relying on legitimate interests as our legal basis.

The right to data portability — you can ask us to provide your information in a structured, machine-readable format.

The right to withdraw consent — where we are processing your information based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected] or in writing to the address above. We will respond within one calendar month.

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

Third party websites

Our website may contain links to third party websites. This Privacy Policy applies only to ballooninspirations.com. We are not responsible for the privacy practices of any linked sites and recommend you read their privacy policies before providing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect when it was last revised. Your continued use of our website after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

By email: [email protected] By telephone: 01277 201 593 or 07956 562 543 By post: Balloon Inspirations, Unit 2, Suffolk House Business Park, Ashwells Road, Pilgrims Hatch, Brentwood, Essex, CM15 9SG

Studio hours: Monday to Saturday, 10am to 4pm