Terms of service

Terms and Conditions

These terms of service outline the rules and regulations for the use of Balloon Inspiration’s Website.

Balloon Inspirations is located at:

49, Ongar Road Brentwood, CM15 9AZ , United Kingdom

By accessing this website we assume you accept these terms of service in full. Do not continue to use this website if you do not accept all of the terms of service stated on this page.

The following terminology applies to these Terms of Service, Privacy Statement and Disclaimer Notice
and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website
and accepting the Company’s terms of service. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers
to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client
or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake
the process of our assistance to the Client in the most appropriate manner, whether by formal meetings
of a fixed duration or any other means, for the express purpose of meeting the Client’s needs in respect
of the provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural,
capitalisation, and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using our website, you consent to the use of cookies
in accordance with our website’s privacy policy.

Most modern-day interactive websites
use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site
to enable the functionality of this area and ease of use for those people visiting.

License

Unless otherwise stated, we own the intellectual property rights for all material on Ballooninspirations.com. All intellectual property rights are reserved. You may view and/or print
pages from https://ballooninspirations.com for your own personal use subject to restrictions set in these terms of service.

You must not:

Republish material from https://ballooninspirations.com
Sell, rent, or sub-license material from https://ballooninspirations.com
Reproduce, duplicate or copy material from https://ballooninspirations.com

Redistribute content from Balloon Inspirations (unless content is specifically made for redistribution).

Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:
1. Government agencies;
2. Search engines;
3. News organizations;
4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups that may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Web site information as long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
We may consider and approve in our sole discretion other link requests from the following types of organizations:
1. commonly-known consumer and/or business information sources.
2. dot.com community sites;
3. associations or other groups representing charities, including charity giving sites,
4. online directory distributors;
5. internet portals;
6. accounting, law, and consulting firms whose primary clients are businesses; and
7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Balloon Inspirations; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications, or to other Web site information so long as the link: (a) is not in any way misleading;

(b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected].
Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

By use of our corporate name; or
By use of the uniform resource locator (Web address) being linked to; or
By use of any other description of our Web site or material being linked to that makes sense within the
context and format of content on the linking party’s site.

No use of Balloon Inspirations’ logo or other artwork will be allowed for linking without a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms of service and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms of service.

Removal of links from our website

If you find any link on our Website or any linked website objectionable for any reason, you may contact
us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose, and/or the use of reasonable care and skill). Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury resulting from negligence;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)
are subject to the preceding paragraph, and (b) govern all liabilities arising under the disclaimer or
in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort
(including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Terms & Conditions – Products

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) listed on our website https://ballooninspirations.com (“Our Site”) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

Information about us
We operate the website https://.ballooninspirations.com. We are Balloon Inspirations, and our main trading address is 49, Ongar Road, Brentwood, Essex CM15 9AZ.
Orders
We currently only accept orders from addresses within the UK, and are only prepared to accept such orders on the basis that you are agreeing to be bound by these terms and conditions and you are bound exclusively by the courts of England and Wales.
Your status
By placing an order through our site, you warrant that:
1. You are legally capable of entering into binding contracts; and
2. You are at least 18 years old
How the contract is formed between you and us
1. Contract Formation
  After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (“Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation.
2. Products
  The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
Consumer rights
1. Orders Orders are subject to the availability of Products. In the event that the Products are or become unavailable, we will notify you by email.
2. Personalised Balloons and Products Orders are subject to the availability of Products. In the event that the Products are or become unavailable, we will notify you by email.
  1. When ordering Personalised Products (as defined below) you accept full responsibility for ensuring that you complete the online order form accurately.
  2. Any text or bespoke words (the “Text”) that you provide in relation to personalised balloons (“Personalised Products”) will be used by us in the manner and form that we receive the Text from you, including any deliberate or otherwise obvious spelling mistakes. We will not make any alterations to the Text.
  3. You will not have any right to cancel a Contract for the supply of any Personalised Products that have been produced to your specific requirements.
Availability and delivery
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will deliver the Products ordered to the delivery address supplied by you.
Risk and title
1. Risk
  The Products will be your responsibility from the time of delivery.
2. Title
  Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
Price and payment
1. Price
  The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
2. Change in Price
  Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
3. Error
  Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.
4. Mistake
  If the pricing error is obvious and unmistakeable and could have been reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.
5. Credit Cards
  Payment for all Products must be by credit or debit card. We accept payment with Visa, MasterCard, Visa Debit, Maestro,
6. Discount Codes
  The following terms and conditions apply to all discount codes offered on Our Site, social media channels and email communications (unless otherwise stated):
  1. Only one promotion code can be used per order.
  2. All discounts cannot be used on Paypal transactions or orders containing personalised products only.
  3. Returned items will be refunded with the discount price paid.
Our refunds policy
1. Personalised Products
  We are unable to offer a refund for Personalised Products which are returned to us unless one of the following exceptions apply:
  1. where the Personalised Product is defective, in which case the Personalised Product must be returned to us within 72 hours.
  2. where the Personalised Products are paid for via our site and have not been delivered by the date specified in the order confirmation email;
  3. where the Personalised Products are paid for via cheque and have not been delivered by the date specified by us to you following receipt by us of cleared funds of the payment relating to the Personalised Products.
2. Method of Payment
  We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Warranty
We warrant to you that any Product purchased from us through our site will, on delivery conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
Our liability
We warrant to you that any Product purchased from us through our site will, on delivery conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
1. Liability
  Nothing in this Agreement excludes or limits our liability for:
  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  4. defective products under the Consumer Protection Act 1987;
Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Notices
All notices given by you to us must be given to Balloon Inspirations at 49, Ongar Road, Brentwood CM15 9AZ or by using our contact form contact us. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Events outside our control
1. Force Majeure
  We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
2. Force Majeure Event
  A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:
  1. strikes, lock-outs or other industrial action;
  2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  3. fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters;
  4. impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport;
  5. impossibility of the use of public or private telecommunications networks;
  6. the acts, decrees, legislation, regulations, or restrictions of any government; and
  7. pandemic or epidemic
3. Suspension
  Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Waiver
1. Waiver
  If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
2. Default
  A waiver by us of any default will not constitute a waiver of any subsequent default.
3. Written Waiver
  No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.
Severability
If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
Entire agreement
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
Our right to vary these terms and conditions
1. Variation
  We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
2. Change
  You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven working days of receipt by you of the Products).
Law and jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
The European Commission provides an online dispute resolution platform, which you can access at: http://ec.europa.eu/consumers/odr/.
1. To receive special offers you must have consented to receive marketing emails from Balloon Inspirations. You can unsubscribe from marketing emails at any time.

Online Sales Terms and Conditions

Thank you for ordering with Ballooninspirations, we hope you’ll love your balloons as much as we do! Below are a few terms and conditions, please take the time to read these and if you have any questions please contact us.

Payments and Charges

All charges are as specified on our website or in a quotation where applicable.
All payments are to be made upon ordering.
Once an order is placed it cannot be cancelled. This is because we purchase or prepare stock immediately once the order is confirmed.
Please note that if there are any changes you need to make after placing your order, we are happy to make these for you, but they will incur a £50 admin fee. You can email [email protected] with the changes you would like to make. At this stage an admin fee invoice will be issued. Upon payment of this invoice, the changes will be put through to production and your order will be updated accordingly. We are only able to make changes on one occasion; multiple changes cannot be processed.

Please select your most suitable delivery from the options at the checkout.

Ballooninspirations Delivery – we provide a local delivery service 7 days a week as soon as the same day where possible for our balloon installations where applicable. Please select this service if you require a timed delivery by a Ballooninspirations driver or Installer.

Overnight Courier Service – our nationwide courier network partner offers standard and next-day deliveries to all of the UK mainland. We use an overnight service for non-urgent deliveries but please allow a minimum of 2 working days for order processing here at Ballooninspirations.

When next-day delivery is required we aim to despatch orders placed before 2 pm, on the same day when next-day service is selected at the checkout.

In most cases you will receive your order by close of business the next day; however, during the COVID pandemic, this could be slightly longer due to working and travel disruptions.

The Ballooninspiraations team can not be held responsible for any delayed deliveries when the orders are despatched on time. Please note that courier deliveries can arrive any time between 8 am and 8 pm. If you require your order to arrive by a more specific time please select the day before at the checkout. All standard deliveries are dispatched Monday – Thursday. If you are placing an order on Friday for next-day delivery you will have to pay for a Saturday delivery. Courier deliveries are not available on Mondays – this is because we do not allow our balloons to sit in the courier depot over the weekend to preserve the intergrity of our balloon displays.

Saturday courier deliveries carry a surcharge. Please select the relevant service at the checkout for exact charges.

All deliveries will be contactless where possible.

Delivery Delays & Returns

We aim for your balloons to arrive by your selected delivery date, however, if they are delayed, please contact us immediately and we will contact the courier company on your behalf. We are unable to offer delivery refunds directly but will work with the courier company to investigate the delay and return to you with our findings and a solution.
Some remote locations may be subject to delays beyond our control due to logistics/ease of access. We will not be held responsible if this occurs.
Unfortunately we are unable to offer free returns.

Collections

If you are collecting your order please ensure your vehicle is large enough. Ballooninspirations.com. will not be responsible for any burst balloons or damages once the products have left our building. If you are sending a taxi or courier, the liability for any such bursts or damages will be with your delivery provider and not Ballooninspirations.com.

Missing or damaged goods

If your order arrives damaged or is faulty, please contact us in writing (via email to [email protected]) ON THE DAY OF YOUR DELIVERY BEING RECEIVED, so that we can discuss a solution with you. We would ask that you include photos to show the damage/fault. In some circumstances, we may also request that you return the faulty items so that we can pass these back to our supplier. We will be unable to address any issues raised if the photographic evidence is not supplied by midnight on the same day, since balloons will naturally degenerate over several days.
If your order has an item missing or the balloon that you have received is not the one that you ordered, please contact us ON THE DAY OF YOUR DELIVERY BEING RECEIVED, so that we can arrange a replacement. Again, we will ask you to send us a photograph of the incorrect balloon(s) for our internal investigation and reports.
If your order does not arrive at all, within 48 hours of the day it was due, and we can verify a lost shipment with the courier service, we will offer a replacement free of charge. If a replacement is not required, a credit note will be issued for use another time. We will attempt to claim for the loss and will require sufficient cooperation and evidence from you in this regard. If successful, we will pass on the refunded sum.

Safety and Care

Choking hazard: Children under 8 years can choke or suffocate on uninflated or broken balloons. Adult supervision is required at all times and discard any burst/broken balloons immediately.
Balloons can be dangerous to young children and animals so please be responsible with your display and ensure that balloons are always kept out of their reach.
NEVER inhale helium, whilst it is a safe, natural, non-toxic gas, when inhaled, the body and brain are starved of oxygen, which can result in suffocation.
The lifespan of your balloon can be shortened by extreme heat or cold so please keep out of direct sunlight and exceptionally hot or cold environments. We do not recommend storing your balloons outside or in an outbuilding such as a garage or shed since this can cause them to shrink. If vinyl personalised balloons shrink it can cause the vinyl to ripple or detach from the balloon. This is a natural effect but you can easily peel off the vinyl and enjoy your new naked balloons for a little longer!
Changes in air pressure can sometimes affect your balloons. This in turn can affect the vinyl stickers on personalised balloons. Please rest assured that this will often rectify itself when the air pressure returns to normal and is something of an uncontrollable entity! We are always happy to take a look at photos of balloons that you may not be entirely satisfied with, but this must be on the day of receiving them.
Please do not release helium balloons. We need to love and protect our planet.
Please dispose of all balloons correctly, with your general waste – all of our latex balloons are 100% biodegradable and will decompose within 6 months. If you have chosen foil balloons, please look at recycling or reusing them.

Stock Availability

From time to time the exact style or colour of the balloons ordered may be out of stock, in event of this, we will replace it with a closely matched substitute. If a suitable substitute is not available, we will endeavour to contact you to discuss an alternative solution.

Terms and Conditions

Cookies

License

Hyperlinking to our Content

Iframes

Reservation of Rights

Removal of links from our website

Content Liability

Disclaimer

Terms & Conditions – Products

Online Sales Terms and Conditions

ABOUT US

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